Your Trip

Can I shorten, extend, or cancel my booking before I pick up my rental?
If you wish to shorten or extend your booking, we would be happy to assist you at the Customer Service centre in the country in which your vehicle is locate...
Mon, 17 Jun, 2019 at 1:54 PM
Can I shorten, extend, or cancel my booking during my trip?
Once on the trip, plans can change, often resulting in an early return or a longer holiday. If you wish to extend your booking, you should first contact th...
Thu, 27 Jun, 2019 at 1:11 PM
What if I need to shorten/cancel my booking due to an emergency?
We understand that extenuating circumstances may occur. However, as our vehicles are privately owned, refunds are determined at the Owner’s discretion. ...
Tue, 18 Jun, 2019 at 10:25 AM
What is the Traveller cancellation policy?
SHAREaCAMPER has a strict cancellation policy:  Australia & New Zealand Cancellation Period Fee 90 days or more before the Pick-up Date No Fe...
Thu, 27 Jun, 2019 at 1:13 PM
What happens when the Owner cancels my booking?
Australia & New Zealand If the Owner cancels the booking at anytime during the booking process, you will be refunded the full amount of the rental. SHA...
Fri, 28 Jun, 2019 at 12:09 PM
What do I do if I don't have my driver's licence at pickup?
SHAREaCAMPER requires that each authorised driver has and carries with them a current and unrestricted driver's licence while in possession of the vehi...
Fri, 28 Jun, 2019 at 12:27 PM
What if the vehicle is dirty or in disrepair at the pickup?
If you believe your vehicle does not meet your expectations, please: 1. Communicate with the Owner.  2. Take photos of any issues the vehicle may have ...
Fri, 28 Jun, 2019 at 12:31 PM
How do I hand over the vehicle?
The vehicle handover is crucial to making sure both you and the Owner have had a great experience. For this reason, make sure these requirements have be...
Tue, 18 Jun, 2019 at 11:14 AM
How do I change the handover location or time?
 If you wish to change the handover location or time: Contact the Owner before you make your booking or before you begin your trip to make arrangements.  ...
Mon, 17 Jun, 2019 at 2:21 PM
How can I leave a review on my experience?
We love to hear about your adventures and experiences!  We are currently working on a review platform. In the meantime, please do email info@shareacampe...
Mon, 17 Jun, 2019 at 2:31 PM