Your Trip

Can I shorten, extend, or cancel my booking before I pick up my rental?
If you wish to shorten or extend your booking, we would be happy to assist you at the Customer Service centre in the country in which your vehicle is locate...
Thu, 20 Jul, 2017 at 2:03 PM
Can I shorten, extend, or cancel my booking during my trip?
Once on the trip, plans can change, often resulting in an early return or a longer holiday. If you wish to extend your booking, you should first contact th...
Fri, 25 Aug, 2017 at 2:02 PM
What if I need to shorten/cancel my booking due to an emergency?
We understand that extenuating circumstances may occur. However, as our vehicles are privately owned, refunds are determined at the Owner’s discretion. ...
Thu, 20 Jul, 2017 at 2:04 PM
What is the Traveller cancellation policy?
SHAREaCAMPER has a strict cancellation policy:  Australia and New Zealand: Cancellation Period Fee 90 days or more before the Pick-up Date No Fee...
Thu, 9 Aug, 2018 at 10:04 PM
What happens when the Owner cancels my booking?
Australia and New Zealand:   If the Owner cancels the booking at anytime during the booking process, you will be refunded the full amount of the rental...
Wed, 10 Apr, 2019 at 8:28 PM
What do I do if I don't have my driver's licence at pickup?
SHAREaCAMPER requires that each authorised driver has and carries with them a current and unrestricted driver's licence while in possession of the ...
Wed, 26 Jul, 2017 at 4:00 PM
What if the vehicle is dirty or in disrepair at the pickup?
We are so sorry to hear about this situation, and we are always here to help. If you believe your vehicle does not meet your expectations, please: 1...
Wed, 26 Jul, 2017 at 4:01 PM
How do I hand over the vehicle?
At SHAREaCAMPER, we understand that you don't want your adventure to come to an end.  However, the vehicle handover is crucial to making sure both you ...
Thu, 14 Sep, 2017 at 12:38 PM
How do I change the handover location or time?
We want our Travellers to have the best trip possible. You may contact the Owner in the event that you would like to change the handover location or time. ...
Fri, 28 Jul, 2017 at 1:36 PM
How can I leave a review on my experience?
We love to hear about your adventures and experiences!  Please share your stories with us by emailing
Thu, 20 Jul, 2017 at 2:11 PM