Your Trip

Can I shorten, extend, or cancel my booking before I pick up my rental?
If you wish to shorten or extend your booking, we would be happy to assist you! Please reach out to our customer service team. If you wish to cancel ...
Fri, 25 Oct, 2019 at 10:29 AM
Can I shorten, extend, or cancel my booking during my trip?
Once your camping trip has started, plans can change, often resulting in an early return or a longer holiday. If you wish to extend your booking, you sh...
Fri, 25 Oct, 2019 at 10:31 AM
What if I need to shorten/cancel my booking due to an emergency?
We understand that extenuating circumstances may occur. However, as our vehicles are privately owned, refunds are determined at the Owner’s discretion. ...
Fri, 25 Oct, 2019 at 10:35 AM
What is the Traveller cancellation policy?
SHAREaCAMPER has a strict cancellation policy:  Australia & New Zealand Cancellation Period Fee 90 days or more before the Pick-up Date No Fe...
Fri, 25 Oct, 2019 at 10:37 AM
What happens when the Owner cancels my booking?
Australia If the Owner cancels the booking at anytime during the booking process, you will be refunded the full amount of the rental. SHAREaCAMPER will hel...
Fri, 25 Oct, 2019 at 10:49 AM
What do I do if I don't have my driver's licence at pickup?
SHAREaCAMPER requires that each authorised driver is in possession and carries with them a current and unrestricted driver's licence while renting the ...
Fri, 25 Oct, 2019 at 10:54 AM
What if the vehicle is dirty or in disrepair at the pickup?
If you feel the vehicle does not meet your expectations or the details shown in the vehicle profile, please: share your concerns with the Owner during pi...
Fri, 25 Oct, 2019 at 11:54 AM
How do I hand over the vehicle?
The vehicle handover is crucial to ensure both you and the Owner have had a great experience. For this reason, make sure these requirements have been me...
Fri, 25 Oct, 2019 at 12:03 PM
How do I change the handover location or time?
 If you wish to change the handover location or time: Contact the Owner before you make your booking or before you begin your trip to make arrangements.  ...
Mon, 17 Jun, 2019 at 2:21 PM
How can I leave a review on my experience?
We love to hear about your adventures and experiences!  We are currently working on a review platform. In the meantime, please do email info@shareacampe...
Mon, 17 Jun, 2019 at 2:31 PM