Australia & New Zealand 

In case of any damage to your vehicle please contact our Customer Service Team immediately after you discover the damage. 

You will have to provide:

  • A filled out handover report (signed by both parties) 
  • Photos of the damage 
  • A quote for repair costs (in some circumstance two quotes might be required) 
  • The invoice will be paid directly from SHAREaCAMPER to the service provider (mechanic, panel beater, etc..). It will not be an owner reimbursement.



Germany

To file an insurance claim contact Kravag regarding the fleet insurance: +49 (0) 611 1675 0504.


Provide them with the insurance certificate number so that they know you are a traveller of SHAREaCAMPER. The insurance certificate number is 770/32/030982460 and is also written down on the green insurance card.


You always need to provide a handover form signed by both parties.


If you want to make a claim regarding the "Reisemobil-Schutzbrief" call: +49 (0) 611 1675 0516.