It is required of both the Owner and the Traveller that a thorough handover is completed. Ensure you allow enough time for both parties to agree on the current condition of the vehicle and for you to take the Traveller through the intricacies. Both Owner and Traveller should take copies of the hand over documented at both Pick up and Drop Off.
1. Take note and keep records of any damage to the vehicle before handover.
This is a great thing for both you and the Traveller to agree on before the handover of keys. If both parties have inspected the vehicle prior to handover, then both can rest assured they are on the same page with regards to the condition of the vehicle.
Tip: It is recommended to take photos of the vehicle from all angles before and after the trip to keep for your records.
2. Have an inventory of the campervan contents.
If you keep count and record of the contents of your campervan, such as the number of pots, cutlery, plates and DVDs, then it’s easy for the Traveller to ensure everything is in its place before returning it.
3. Show your Traveller the ins and outs of your vehicle.
Things like how to adjust the beds, how to empty the waste tank and any quirks the vehicle might have, are great to physically demonstrate to your Traveller. It’s much better for your Traveller to know of any tricks they should use with the vehicle beforehand, rather than having to figure it out on the go.
Be clear about your expectations of how much detail you need to go into with the handover. Let them know in your prior communication that it is going to take 1.5 or 2 hours, so that they do not expect you to rush through.
4. Agree on a method of communication.
During your handover, discuss the channel of communication that will be used between yourself and the Traveller. Whether it is through the SHAREaCAMPER messaging system, via phone or email, it is best if both of you are aware of the channel to be able to communicate effectively if necessary during the trip.
5. Remind your Traveller about Roadside Assistance .
All SHAREaCAMPER vehicles are covered by Roadside Assistance. In New Zealand the vehicles are covered by the NZRA, so it’s always a good idea to remind your Traveller of that cover they have access to! NZRA can be reached 24/7 on +64 508 697623