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Account & Profile
How to Set Up Your Profile
What information is required for me to set up a profile?
What is the difference between signing up with an email and signing up with Facebook?
What happens if I don't receive a verification email?
What if the link to verify my email expires?
Managing Your Profile
How do I change my profile details?
Can I receive reviews on my vehicle?
Do I need separate accounts to be an Owner and a Traveller?
How do I cancel my account?
Account Security & Passwords
How do I change my password?
How do I change the email address connected to the SHAREaCAMPER website?
How do I contact Customer Service?
Finding a Camper
How do I filter vehicles when searching?
Do prices differ by season?
Are there any restrictions on children?
Are vehicles pet friendly?
Is smoking allowed in vehicles?
Booking a Camper
How do I make a booking?
Can I book a one-way trip?
How do I contact the Owner?
Can I contact the Owner outside of the SHAREaCAMPER website?
How long does an Owner have to respond to my booking request?
See all 10 articles
Paying for a Camper
How do I pay for my trip?
When am I charged for my booking?
What currency will I be charged in?
Can I pay with multiple credit cards?
Do I have to pay taxes on my booking?
See all 9 articles
Can I shorten, extend, or cancel my booking before I pick up my rental?
Can I shorten, extend, or cancel my booking during my trip?
What if I need to shorten/cancel my booking due to an emergency?
What is the Traveller cancellation policy?
What happens when the Owner cancels my booking?
See all 13 articles
Listing Your Camper
How do I list my vehicle?
Does my vehicle need to be approved before being activated on SHAREaCAMPER?
What certifications does my vehicle need before I can list it?
How do I price my vehicle?
What is a cleaning fee?
See all 8 articles
Accepting a Booking
How do I accept a booking?
How do I communicate with a Traveller?
What if the Traveller wants to pay outside of the SHAREaCAMPER website?
What is SHAREaCAMPER's Owner cancellation policy?
During Your Booking
What do I do if the Traveller can't provide a valid licence at the pickup?
What happens if the Traveller cancels or makes changes to the booking while travelling?
What happens if the Traveller incurs parking tickets, speeding tickets, or tolls while using my vehicle?
What happens if the Traveller has an accident in my vehicle?
What if my vehicle is stolen during a booking?
After Your Booking
What do I do at the vehicle handover?
What if the vehicle is dirty or in disrepair at drop off?
When will I be paid for my booking?
How long do I have to report any damages to my vehicle after drop off?
What if my vehicle needs repairs after the drop off?
I am a Traveller
Am I insured while renting a vehicle?
What types of liability coverage can I choose from?
What do I do if I am in an accident or cause damage to the vehicle?
How do I report a damaged vehicle?
What does the insurance not cover?
I am an Owner
Is my vehicle insured during a booking?
What about uninsurable damage?
How do I file an insurance claim?
What if my vehicle is a total loss?
Who is SHAREaCAMPER insured by?
How does insurance work?
What is the difference between Standard Liability and Liability Reduction?
I am a Traveller
Is roadside assistance provided or covered through SHAREaCAMPER?
How do I request roadside assistance?
Do I have to pay on site for the call-out?
Can I continue my trip if it's a small repair?
Where can I go to have the vehicle repaired?
I am an Owner
What if my vehicle needs roadside assistance?
What types of roadside assistance are covered?
Trust & Safety
What do I do if I don't have my driver's licence at pickup?
Can I verify the ID of the person renting my vehicle?
What do I do if the Traveller doesn't provide their driver's licence at pickup?
Do I need to give SHAREaCAMPER by IBAN number?
Why should I pay and communicate through SHAREaCAMPER?
How does ID verification work?
Is payment through STRIPE secure?
Special Things to Consider in Each SHAREaCAMPER Country
Why do I need a Transport Service License and Certificate of Fitness in New Zealand?
SHAREaCAMPER Service Fee and GST (New Zealand Owners)
Handover Report and Pre-Hire Checklist (NZ)
Commission Structure and How SHAREaCAMPER NZ Works
See all 6 articles
Handover Report (Australian Owners)
In which countries is the vehicle insured when booking in Germany?
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