How to Set Up Your Profile 4

• What information is required for me to set up a profile?
• What is the difference between signing up with an email and signing up with Facebook?
• What happens if I don't receive a verification email?
• What if the link to verify my email expires?

Managing Your Profile 4

• How do I change my profile details?
• Can I receive reviews on my vehicle?
• Do I need separate accounts to be an Owner and a Traveller?
• How do I cancel my account?

Account Security & Passwords 2

• How do I change my password?
• How do I change the email address connected to the SHAREaCAMPER website?

Troubleshooting 1

• How do I contact Customer Service?

Finding a Camper 5

• How do I filter vehicles when searching?
• Do prices differ by season?
• Are there any restrictions on children?
• Are vehicles pet friendly?
• Is smoking allowed in vehicles?

Booking a Camper 10

• How do I make a booking?
• Can I book a one-way trip?
• How do I contact the Owner?
• Can I contact the Owner outside of the SHAREaCAMPER website?
• How long does an Owner have to respond to my booking request?

See all 10 articles

Paying for a Camper 9

• How do I pay for my trip?
• When am I charged for my booking?
• What currency will I be charged in?
• Can I pay with multiple credit cards?
• Do I have to pay taxes on my booking?

See all 9 articles

Your Trip 13

• Can I shorten, extend, or cancel my booking before I pick up my rental?
• Can I shorten, extend, or cancel my booking during my trip?
• What if I need to shorten/cancel my booking due to an emergency?
• What is the Traveller cancellation policy?
• What happens when the Owner cancels my booking?

See all 13 articles

Listing Your Camper 8

• How do I list my vehicle?
• Does my vehicle need to be approved before being activated on SHAREaCAMPER?
• What certifications does my vehicle need before I can list it?
• How do I price my vehicle?
• What is a cleaning fee?

See all 8 articles

Accepting a Booking 4

• How do I accept a booking?
• How do I communicate with a Traveller?
• What if the Traveller wants to pay outside of the SHAREaCAMPER website?
• What is SHAREaCAMPER's Owner cancellation policy?

During Your Booking 5

• What do I do if the Traveller can't provide a valid licence at the pickup?
• What happens if the Traveller cancels or makes changes to the booking while travelling?
• What happens if the Traveller incurs parking tickets, speeding tickets, or tolls while using my vehicle?
• What happens if the Traveller has an accident in my vehicle?
• What if my vehicle is stolen during a booking?

After Your Booking 4

• What do I do at the vehicle handover?
• What if the vehicle is dirty or in disrepair at drop off?
• When will I be paid for my booking?
• Why do I need to verify for payouts?

Damages 2

• How long do I have to report any damages to my vehicle after drop off?
• What if my vehicle needs repairs after the drop off?

I am a Traveller 5

• Am I insured while renting a vehicle?
• What types of liability coverage can I choose from?
• What do I do if I am in an accident or cause damage to the vehicle?
• How do I report a damaged vehicle?
• What does the insurance not cover?

I am an Owner 5

• Is my vehicle insured during a booking?
• What about uninsurable damage?
• How do I file an insurance claim?
• What if my vehicle is a total loss?
• Do I have to pay insurance?

General Questions 3

• Who is SHAREaCAMPER insured by?
• How does insurance work?
• What is the difference between Standard Liability and Liability Reduction?

I am a Traveller 4

• How do I request roadside assistance?
• Do I have to pay on site for the call-out?
• Can I continue my trip if it's a small repair?
• Where can I go to have the vehicle repaired?

I am an Owner 2

• What if my vehicle needs roadside assistance?
• What types of roadside assistance are covered?

Travellers 1

• What do I do if I don't have my driver's licence at pickup?

Owners 2

• What do I do if the Traveller doesn't provide their driver's licence at pickup?
• Do I need to give SHAREaCAMPER by IBAN number?

Online Security 2

• Why should I pay and communicate through SHAREaCAMPER?
• Is payment through STRIPE secure?

New Zealand 6

• Why do I need a Transport Service License and Certificate of Fitness in New Zealand?
• SHAREaCAMPER Service Fee and GST (New Zealand Owners)
• GST Template
• Handover Report and Pre-Hire Checklist (NZ)
• Commission Structure and How SHAREaCAMPER NZ Works

See all 6 articles

Australia 1

• Handover Report (Australian Owners)

Germany 1

• In which countries is the vehicle insured when booking in Germany?